Just using a software product is no one's end goal. Achieving a result that solves a business need is. Our goal is to make our applications easy to use, as well as not to focus on features but on value. We don't believe in "the more the merrier", but in "less is more". Why struggle with five steps when you can solve the problem with just one step?.
Our applications are built using modern software stacks, are 100% web-based and extremely intuitive and easy to use.
Our applications use modern technologies that make your whole workflow more straightforward.
We understand that ease of use and adoption are key to a successful project, that is why we always have the customer experience as the top priority.
Our systems are easy to integrate with third-party solutions through custom development, either done by you or us.
Evaluate the quality of your company's telephone interactions.
We offer you a platform integrated by2 modules:
1. Call recording module
2. Satisfaction survey module
Gain greater visibility into your phone call spending, establish policies for your contact center usage and lower your operating costsLearn more ↓
Speed is the name of the game in the contact center arena. With ACCM, you can manage outbound campaigns easily and modify IVRs quicklyLearn more ↓
Real-time statistics are key to manage a Contact Center, with ALS you can have easy to consume information at your fingertips that simplify your daily operations.Learn more ↓
Supervise the interactions with your customers through call recordings and get their feedback using surveys.
Use the information to improve agent training and give them feedback
Perform call searches based on criteria as date and time, destination extension, originating extension, call duration and more.
Gather feedback from your customers through IVR and chat surveys.
Business intelligence for your contact center.
Organizations can evaluate and control the quality of phone interactions between their clients and their contact agents. By doing so, they can increase customer satisfaction and loyalty.
Offering your clients a great experience while interacting with your contact center is the best way to guarantee their satisfaction and fidelity. Knowing about your client's perception of the service they receive is a great opportunity to make improvements if necessary.
With ACM, we streamline tier-1 support and management of your Cisco Unified Communications Manager
With a very easy to use interface, we empower tier-1 support personnel so they can solve issues faster and in a controlled environment
Implementation of call policies for your Cisco call central.
It helps to reduce operational costs.
You can delegate the management of some
Manage your contact center simply and without any technical knowledge.
ACCM allows you to create, edit and delete options of your IVR, in a simple and fast way and without
depending on the technology department or your contact center provider.
It allows you to keep your menu options updated without any technical knowledge.
You can create menu options from a web interface, as well as editing them and moving them through drag and drop.
You can record audios from a cell phone or a PC and then convert it to MP3.
Menu options can be personalized so the call can be sent to a queue or an extension.
Altus LIVE STATS provides a real-time data visualization solution for Cisco Unified Contact Center Express®.
The system continuously extracts statistics from your contact center and presents them graphically, in
a format that is easy to interpret visually.
It allows you to keep track of the performance statistics of your contact center. Visualize all the attended and abandoned calls of a particular agent for a period of one day, and the service level
for the current day.
ALS calculates the service level of the contact center automatically, based on the guidelines set by the customer. .
ALS allows you to filter easily and quickly by:
- Call queue
- Hold time
- Origin number
- Destiny number
- Work time
- Date and Time
- Talk time
- Ring time
Using color indicators you can see the status of a queue at a glance
Our personnel is certified in different Cisco technologies so customers can be sure we are up to date and that our projects are going to be implemented with the best industry practices
As a company, we have been through multiple technology transitions and changes, we understand when someone needs to be adjusted to better serve our customers' needs.
Customer Experience is key. We can not talk about a technology project without making sure it is implemented, adopted and that it actually solved the customer pain point.
In our ever evolving industry, we believe strongly in continuous improvement, just because a technology helped three years ago, it does not mean it is the same we have to use today.
Omni Connector is the bridge that connects social channels such as WhatsApp and Facebook Messegner with Cisco contact centers.
Omni Bot is a conversational virtual assistant with the ability to interact automatically with customers to answer frequently asked questions and
and to carry out formalities.
Omni Context stores all past interactions with each customer and then provides agents with the context information needed for future interactions with the same customer.
Omni Video Agent offers the ability to escalate any existing customer interaction, whether by phone or chat, to a video call.