Our products

Just using a software product is no one's end goal. Achieving a result that solves a business need is. Our goal is to make our applications easy to use, as well as not to focus on features but on value. We don't believe in "the more the merrier", but in "less is more". Why struggle with five steps when you can solve the problem with just one step?.

We integrate with Cisco technology to improve your workflow

Our products focus on improving the day to day activities of our users.

Altus Suite

App suite that complements and optimizes
Cisco's Collaboration platforms. It strives to enhance business management and
improve customer service.

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Omni Suite

Deliver an omnichannel experience to your customers with our suite of Cisco contact
center applications.

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Why our products?

Our applications are built using modern software stacks, are 100% web-based and extremely intuitive and easy to use.

  • Modern

    Our applications use modern technologies that make your whole workflow more straightforward.

  • Intuitive and easy to use

    We understand that ease of use and adoption are key to a successful project, that is why we always have the customer experience as the top priority.

  • Built to be built upon

    Our systems are easy to integrate with third-party solutions through custom development, either done by you or us.

Altus Suite

Altus Suite is a set of applications that complement Cisco's collaboration solution, specifically Cisco Unified Contact Center Express. Altus Suite allows our customers to obtain more from their investment in Cisco infraestructure.

AQM

Altus Quality Manager

Evaluate the quality of your company's telephone interactions.

We offer you a platform integrated by2 modules:
1. Call recording module
2. Satisfaction survey module

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ACM

Altus Collaboration Manager

Gain greater visibility into your phone call spending, establish policies for your contact center usage and lower your operating costs

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ACCM

Altus Collaboration Manager

Speed is the name of the game in the contact center arena. With ACCM, you can manage outbound campaigns easily and modify IVRs quickly

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ALS

Altus Live Stats

Real-time statistics are key to manage a Contact Center, with ALS you can have easy to consume information at your fingertips that simplify your daily operations.

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Altus Quality Manager (AQM)

Supervise the interactions with your customers through call recordings and get their feedback using surveys.

Agent improvement

Use the information to improve agent training and give them feedback

Call search

Perform call searches based on criteria as date and time, destination extension, originating extension, call duration and more.

Feedback

Gather feedback from your customers through IVR and chat surveys.

Differentiation

Business intelligence for your contact center.

AQM consists of 2 modules:

Recording Mode

Organizations can evaluate and control the quality of phone interactions between their clients and their contact agents. By doing so, they can increase customer satisfaction and loyalty.


Survey Mode

Offering your clients a great experience while interacting with your contact center is the best way to guarantee their satisfaction and fidelity. Knowing about your client's perception of the service they receive is a great opportunity to make improvements if necessary.

Altus collaboration Manager (ACM)

With ACM, we streamline tier-1 support and management of your Cisco Unified Communications Manager

Tier-1 support

With a very easy to use interface, we empower tier-1 support personnel so they can solve issues faster and in a controlled environment

Policy Fulfilment

Implementation of call policies for your Cisco call central.

Lower costs

It helps to reduce operational costs.

Delegate

You can delegate the management of some
CUCM tasks.

Altus Contact Center Manager (ACCM)

Manage your contact center simply and without any technical knowledge.

ACCM allows you to create, edit and delete options of your IVR, in a simple and fast way and without
depending on the technology department or your contact center provider.

Menu update

It allows you to keep your menu options updated without any technical knowledge.

IVR options

You can create menu options from a web interface, as well as editing them and moving them through drag and drop.

Audio Recording

You can record audios from a cell phone or a PC and then convert it to MP3.

Personalization

Menu options can be personalized so the call can be sent to a queue or an extension.

Altus Live Stats (AlS)

Altus LIVE STATS provides a real-time data visualization solution for Cisco Unified Contact Center Express®.
The system continuously extracts statistics from your contact center and presents them graphically, in
a format that is easy to interpret visually.

Real-time visualization

It allows you to keep track of the performance statistics of your contact center. Visualize all the attended and abandoned calls of a particular agent for a period of one day, and the service level
for the current day.

Maintain your
service level

ALS calculates the service level of the contact center automatically, based on the guidelines set by the customer. .

Survey

ALS allows you to filter easily and quickly by:

- Agent
- Call queue
- Hold time
- Origin number
- Destiny number
- Work time
- Date and Time
- Talk time
- Ring time

Color indicator

Using color indicators you can see the status of a queue at a glance

1
cISCO CERTIFICATED PARTNER

Our personnel is certified in different Cisco technologies so customers can be sure we are up to date and that our projects are going to be implemented with the best industry practices

2
mORE THAN 10 YEARS OF EXPERIENCE

As a company, we have been through multiple technology transitions and changes, we understand when someone needs to be adjusted to better serve our customers' needs.

3
Customer Experience

Customer Experience is key. We can not talk about a technology project without making sure it is implemented, adopted and that it actually solved the customer pain point.

4
Continuous improvement

In our ever evolving industry, we believe strongly in continuous improvement, just because a technology helped three years ago, it does not mean it is the same we have to use today.

Omni Suite

Omni Suite is an omni-channel solution that complements Cisco's Unified Contact Center Express by allowing agents to interact with customers on WhatsApp, Facebook Messenger, Twitter and Telegram, directly from the native Finesse chat interface.

Omni Connector

Omni Connector is the bridge that connects social channels such as WhatsApp and Facebook Messegner with Cisco contact centers.

Omni bot

Omni Bot is a conversational virtual assistant with the ability to interact automatically with customers to answer frequently asked questions and
and to carry out formalities.

Omni Context

Omni Context stores all past interactions with each customer and then provides agents with the context information needed for future interactions with the same customer.

Omni Video agent

Omni Video Agent offers the ability to escalate any existing customer interaction, whether by phone or chat, to a video call.

We'd love to hear from you

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